Mastering Communication Online Program

Elevate communication capability in distributed teams with world-class communication skills training online.

• Lift presentation design and delivery

• Present and pitch without nerves

• Build influence and executive presence

• Based on a live training experience with expert facilitator Colin James

“Great material! As a certified facilitator, working on and off in the field for almost 30-years... this is the best online course I’ve seen from the performance aspect and I think it will help me be even more impactful.”

– John Roberts, Facilitator, Intel, Australia

Accelerate growth in your organisation

Agile business teams need to upskill quickly to stay relevant. Your teams need to deliver with impact constantly, whether it’s 1:1 conversations, team meetings or presentations, getting their message across in a compelling way is critical.

But taking time out of the office for training, or the travel costs for live training, can be prohibitive for dispersed teams. Online learning is the perfect alternative to enhance communication skills within distributed or international teams, fast.

Accelerate growth in your organisation

58% of employees prefer to learn at their own pace

*LinkedIn, ‘Workplace Learning Report’, 2018

Elevate team success with purposeful and engaging communication skills

We emphasise teaching our students the how, providing tools and techniques they can practice and implement immediately at their next meeting. The combination of live training videos, templates, exercises and a helpful Play.Book. ensures skill development is ensured and sustained.

Our online program is like a personal communications coach, available 24/7. Teams learn at their own pace. They can complete the modules fast to prepare for a specific delivery – or spread them out over 4-months ensuring they refine their skills as a master communicator.

Anytime they feel under pressure or overwhelmed by an upcoming presentation or pitch, they can quickly access a video or worksheet to help them work through the challenges and prep to pack a punch.

Ensure messages are retained and remembered using our signature Diagnose, Design, Deliver model

Diagnose Your Audience:

Learn how to understand your audience's needs and the outcomes they are looking for.

Design A Compelling Message:

We give you the tools to structure your content and messages to create greater impact.

Deliver With Impact:

Manage your nerves, create a physiology of confidence and use your voice and visual aids to own the room.

What skills will your team learn?


Communicate with confidence

Feel more confident communicating with different seniority levels so that business strategies have a greater opportunity to succeed.


Boost influence and buy-in

Be memorable every time, effortlessly nail their opening and influence skilfully anywhere, anytime.


Relevant business storytelling

Elevate capacity to influence effectively using conversational business stories that motivate, engage and change behaviour.


Engaging presentation skills

Learn how to use your physiology, voice, visual aids to design and deliver confidently… without relying on slides.


Prepare and rehearse like a pro

Save time and prepare with confidence (even at the last minute) using our simple and trustworthy design tool.

Public Speaking

Build executive presence

Support team members to build a strong personal brand that allows them to stand out and have impact in the organisation.

Online module breakdown

Discover what you will learn in each module of the online communication course.

8 lessons (1-hour)


A warm welcome from our Co-Founders. Giving you insight into what to expect, and preparing your mindset for the journey ahead. You’ll also gain access to valuable resources that you will keep for life.


  • Course overview
  • Introducing the Play.Book and templates
  • The importance of communication skills
  • Setting your learning objectives

8 lessons (2.5-hours)


To be heard your people need to grab their audience’s attention by speaking to their concerns and priorities. In this module, we explore how to diagnose an audience by looking at the outcome from their point of view.


  • Understand the audiences and what they need
  • Tailor messages to be relevant to them
  • Identify what you want them to feel, think and do
  • Get started building your own world-class communication

8 lessons (3-hours)


An introduction to a framework which helps you to make a stellar first impression, every time. 


  • How to nail the opening and close of a communication
  • Overcoming your audience's preconceived fears and objections with ease
  • Introducing yourself with confidence and authority
  • Discover four key steps to delivering something on the spot without time to prepare.
  • Continue building your own world-class communication

2 lessons (1-hours)


We now shift gear to focus fully on your delivery. How do you make your ideas shine? How do you engage your audience and leave them with a repeatable message?


  • A quick introduction to our core delivery methodology, before we dive deeper into each element of the PAVERS® framework
  • How to overcome negative self-talk and increase your confidence 

5 lessons (2-hours)


Keeping people interested and attentive is a challenge with so many things competing for their time and energy. Becoming gesturally aware will help you stand out before you speak a word.


  • Learn how to use your physiology to enhance your messages
  • Using anchoring to aid comprehension
  • Using your hands artfully to control your impact 

7  lessons (2-hours)


Communication means nothing to an audience without tone, visuals and the speakers' ability to convey context through energy and emotion. The best communicators understand this and don't leave it to chance.  


  • Ensure your communication is infused with interest, variety and impact
  • Exploring visual aids beyond PowerPoint
  • How to project the right energy and integrate humour effectively

8 lessons (2.5-hours)


Aside from using people's names, inviting interaction, referencing and acknowledging people's input, there are a range of other elements you can experiment with to ensure you build effective relationships during your communication.


  • Using language artfully to strengthen your message and be inclusive of your audience
  • Build the skills  to connect and bond with any audience
  • Managing questions and crowds like a pro

4 lessons (2.5-hours)


Stories save a lot of words because they help the listener create meaning and encourage them to make their own connections as they hear them. However, often people are afraid to employ them in business settings. Learn how here.


  • Learn how stories transform your impact
  • Build your own repertoire of stories
  • Key steps to telling stories that motivate, inspire and engage 


4 lessons (2-hours)


Time to put all you've learned into practice as you review Colin's delivery. Whilst also learning about the importance of brand. Something you will have strengthened immensely throughout this course!


  • Building your reputation at work
  • Learn how to rehearse effectively 
  • Reflect on your journey
  • Next steps to continue your success


Learn your way - program options & pricing

  • Online Program
  • ADDITIONAL OPTION - The Practice Rooms
The Practice Rooms - Virtual Reality App

Available to ‘add on’ to our Mastering Communication programs

Practice Rooms Program

Practice makes perfect. Our VR app helps reduce the stress of rehearsal.

Immerse yourself in real business scenarios, load your presentation slides and get real-time feedback to nail it on the day.

The PRACTICE ROOMS VR training supports the Advanced/Online Mastering Communication programs. It’s designed to help you with your ongoing practice for 12-months. Upgrade to include this VR app for 12-months’, so you make an impact in every communication.

Add AUD$352 (inc gst) to program price

Suitable for:

Emerging Talent Emerging Talent
Emerging Talent
People Leaders People Leaders
People Leaders
Speakers & Trainers

Expert Facilitator - Colin James

Internationally acclaimed speaker, facilitator and coach, Colin was awarded Australian Educator Of The Year 2008, Australian Keynote Speaker Of The Year 2020 and scored the highest rating as a speaker across Gartner global conferences in 2018.

Participant outcomes and results

"I'm always thinking of the easiest way I can prepare so I'm not going to be nervous. Certainly, the frameworks taught have helped me with that."

As the Capabilities Facilitation Manager, Nick needed to convert his face-to-face meetings and training sessions into a virtual environment when lockdown restrictions hit in 2020. He relied on our methodology and practical frameworks to uphold a high standard of engagement during this time and he continues to benefit from the learnings.

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"I really found I've been able to embed some key tools, and I really relish the uplift in my communication style it has given me."

As the Head of Operations and Business Performance at Australia Post, Celeste isn’t new to presentations and meetings. Having benefited from our program nearly 5 years ago, it’s had a lasting impact on her career. When lockdowns were introduced, she decided to redo our program to refresh her skills and translate them to the virtual format and it’s been an incredible support.

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“A superb, informative and fun course in easy to digest modules that will appeal to anyone who would like to have more impact.”

As a writer, podcaster and tour leader, Gina shares how the methodology within our Mastering Communication Online Program helped her to elevate her writing skills to persuade, entertain, tell stories and share her beliefs and opinions. She is now equipped to to artfully structure her communication to hook her audiences and drive her message.

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“I’m now using the disciplines that were presented to me at the program and it’s been quite easy to implement.”

As GM for one of New South Wales’ largest insurance companies, effective communication is a central part of Eugene McGarrell’s job. When he sent his team to our program to strengthen their skills, he was so impressed by their transformation that he decided to do it as well. Since the training, Eugene can distil complex messages using story and connect more deeply with his audiences.

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“Made me far more confident about speaking in any sort of environment.”

A rising star in her field, Kate saw our program as an opportunity to fine-tune how she engaged with colleagues and stakeholders. Often battling with public speaking nerves and unsure of her authority in meetings, she needed the tools to overcome these challenges. Kate now feels confident, authentic and clear every time she presents to an audience.

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“The toolkit you’re given is amazing and something you will never stop using.”

As an Associate Private Banker with ANZ, Belinda wanted to accelerate her communication skills to help her reach her desired outcomes in meetings and presentations. She now feels confident and equipped with a life-long toolkit she can use at any time to engage her clients more deeply.

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“I now have the tools and methodology to ground myself and prepare.”

As the global lead for education at Austrade, Rebecca is constantly challenged for time. Deeply immersed in technical content, her senior leader recognised that developing Rebecca’s ability to communicate clearly would have a profound impact on her effectiveness. Since our training she is already saving herself time and feels able to prepare effectively.

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“You’re out of your seat constantly - really interactive and immersive.”

Already an experienced speaker and facilitator, Chris’ saw our program as an opportunity to optimise his role as Strategic Business Coach at Actionable. Immersed in our unique methodology, he not only gained practical techniques and tools he could apply immediately, he was also inspired by his peers and stayed connected with the group after the program.

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“We saw more confident staff and our customers were able to trust us a lot more.”

After a lead analysis discussion, Josh’s former capability team recognised the need for change. Staff were lacking confidence in delivering and pitching offers. They were missing opportunities. Our training enabled their teams to overcome these challenges and supported Josh with a communication tool kit for communication in his new leadership role.

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“It’s really changed how they use their body and how they tell their message.”

Throughout 2 buyouts and corporatisation, Carolyne implements change, new programs and initiatives across her organisation. Her senior team relied heavily on slides in presentations and struggled to get messages to land. The staff were bombarded with information from many channels and nothing was sticking. Since our program, they are confident, impactful and deeply engaged.

The Good Guys
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“Since my appointment as an Executive Manager I’ve been able to go to my toolkit.”

When Hazel was recommended to our program by her leader she saw it as an important step in her career. Knowing many of her senior leaders had also done our training, she knew it was an opportunity to develop her presence as a leader and refine her skills. The learnings have helped her feel confident in her new position.

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“It’s very good to have engaged people who are nodding and want more information.”

Regularly engaging large audiences with the global organisation’s key messages is part and parcel of Daniel’s role. But without an understanding of how to plan and deliver well, he admits the process was daunting. Since the program he feels far more confident with preparation and noticed a significant lift in how his audience responds to his communication.

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“The ongoing coaching provides the opportunity to really embed the learning.”

Working in development, Tanya already knew that anyone could learn and improve but it was our communication training program that delivered real change with ongoing learning. With no shortage of applicants, the chance to expand their skills in a safe and supportive environment was key for her teams. She says our ongoing support has been an important part of maintaining the change.

Australian Super
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“I’m even more relaxed onstage and it makes for easier delivery”.

As an experienced speaker and trainer, Maria was drawn to our program to augment her natural skills and talent with the artform of methodology. She now has a reliable structure to base her content off and her keynote topics are designed in a repeatable form. She already feels far more confident and relaxed on the stage.

Inner Edge Wellness
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Trusted by leading international and Australian
companies and influencers

Join now and gain world-class communication skills fast


Ongoing practice is critical to communication success, yet one of the biggest challenges is getting real-time practice and feedback ahead of the real event. This is why we offer a virtual reality training tool to rehearse day or night in a safe, comfortable and realistic environment, building your confidence with the content so you can connect and add value to your audience on the day.

Developing the skills to cut through the noise and deliver a compelling message is critical to thrive in today’s highly competitive and dynamic workforce. Polished communicators who can lead, collaborate, present and engage effectively, get real results and stand out amongst their peers.

Our Co-Founder Colin James is a profound introvert with a passion for teaching. Over the past 30-years, he has studied the best communicators he could find to become the extraordinary communicator he is today. Teaming with Co-Founder Erica Bagshaw they created their powerful training methodology now used all over the world so that anyone can build the foundations and practise excellent communication.

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Don’t put personal development on the backburner due to COVID-19. Excellent communication skills in virtual meetings, presentations and pitches have never been more vital.